Refund and Returns Policy

Revision 1.1

Reviewed: 09-03-2025

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Certain items are exempt from being returned. These include, but are not limited to:

• • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Batteries
  • Alternators
  • Subwoofers weighing over 50 lbs (gross weight)
  • Amplifiers rated 5,000 watts or more
  • Consumable items
  • Subwoofer enclosures (all sales are final) 

If you have any questions about specific items, please contact our support team at [email protected]

To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted and are subject to our discretion:

• • CD, DVD, VHS tape, software, video game, cassette tape, vinyl or any other similar item that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a store credit will automatically be applied to your in-store account or a cheque will be provided with the value minus any deductions where applicable, within a certain amount of days.

Sale items

Only regular-priced items are eligible for refunds. Sale items are non-refundable. However, customer satisfaction is our top priority, and we may make exceptions on a case-by-case basis.

Exchanges – General

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and return your item to our store or a mutually agreed upon location.

Exchanges – Mobile Audio

We only replace or repair items if they are defective or damaged during shipping. If Items are sent in for replacement or repair while under warranty it will be inspected by our technical team. If an item is found to have failed due to improper tuning, neglect, improper installation, abuse, or acts of nature, it will not be covered under warranty, and the return shipping cost will be the customer’s responsibility.

Shipping returns

To return your product, you should return your product to our physical store. You will be responsible for paying for your own shipping costs for returning your item, if your item is returned via a courier. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.